Help and account support
HoloRyn TCG support
For account access, billing, data or technical issues, email support@example.com.
Help guides
Start with the Help Centre, the Collector guide or the Vendor guide for step-by-step instructions covering the main workflows.
Include useful details
Describe what you were doing, the device and browser, the time of the problem, and the exact message shown. For scanning problems, include the Owner scan debug report but do not publicly post passwords, payment details or private access links.
Account recovery
Use Forgot password to request a secure reset link. Use the public deletion page when you cannot sign in but need to delete an account.
Billing
Signed-in Vendor customers can cancel renewal directly in Settings under Account plan. Stripe customers can also open the secure billing portal. App-store purchases must be managed through the store account used for purchase. See the Subscription and Cancellation Policy for trial, renewal and refund details.
Scanner guidance
For a graded slab, place the complete slab inside the single guide and take one sharp photograph. Keep the label visible, avoid glare, hold the phone parallel to the slab and wait for focus before capture. Grade and certificate remain editable when a reflective or blurred label cannot be read safely.